Repair, Replace, Refund

We know you have a passion for the the outdoors and nature. We have built Apache Pine to go with you to the office or school, to remind you to get out more. 

30 DAY MONEY BACK GUARANTEE*

Canada only
If you change your mind or don't like the product. We can exchange or refund your purchase. Start by filling out the form below
NOT APPLICABLE FOR SALE ITEMS
    After you fill out a form we will evaluate your request and send you further instructions. Apache Pine reserves the right to determine manufacturing defects. 
    *Does not include shipping and handling costs.
    *All products must arrive back within 30 days from the date of purchase. 
    T-Shirts & Alpaca Throw Blankets Exempt!

     

    EXCHANGES

    Free exchanges on apply to items sold at full retail price. The customer will have to pay shipping costs to return the item if the product was sold on sale.

    Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. Customer agrees to pay shipping and handling fees. 

    1 YEAR WARRANTY

    Apache Pine Warrants products against manufacturing defects in materials and workmanship for 1 Year from the date of the initial purchase with up to 1 replacement. Apache Pine reserves the right to determine manufacturing defects. All claims should be submitted via our form below. This excludes T-Shirts

    WATCH CARE

    • Remove the white plastic spacer, set time, push in crown until it clicks.
    • Always wear your watch high and snug on your wrist. Wearing your watch near your hand can create pressure on the band anchors.
    • Keep your watch clean and away from moisture. 
    • Be careful when putting on jackets and backpacks your watch can easily get snagged and damaged.



    *Splash Resistant Case: Keep away from moisture whenever possible. Guarantees no protection against water or moisture damage. Water damage will never be considered a manufacture defect. 

      CODES

      All discount, coupon, and gift card codes are subject to shopify settings. Only one code can be applied per purchase. We are sorry for the inconvenience 

      APPEARANCE

      Please be aware that no two pieces of wood are identical. Therefore, no two products from Apache Pine will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Differences in wood patterns makes it impossible to supply an exact picture of each product. Differences should be expected in each product’s construction, as minor differences are inherent to Apache Pine's handcrafted manufacturing process. Thankfully, Apache Pine's one by one product construction guarantees individual attention to detail and quality assurance in every product to leave the shop.

      QUALITY ASSURANCE

      Each one of our watches is assembled by hand. It then goes through rigorous quality checks including but not limited to. 

      • 24 Hour Movement test
      • Anchor Stress Test
      • Parts Fitment 
      • Visual and Physical Evaluation

      IF YOU ARE HAVING ANY TROUBLE WITH YOUR PRODUCT PLEASE FILL OUT THE FORM BELOW